How do I order?

  • Every Monday at 3pm ET,  we will be opening our "Order" page with (5) of our latest availability of doughnuts. Items are available until marked as "Sold Out".
  • The "order now" button on our website's homepage will direct you to our ordering/product page.

What information do I need when I order?

As we tend to sell out quickly, it's best to be prepared before ordering with the following information: Full Name, E-mail address and Billing address. All customer information is securely captured in a Shopify transaction and billed directly upon check-out.

How do I know if my order made it through?

If your order was successfully placed before we sell out, you will arrive at a confirmation page, then receive a confirmation email with a summary of your order.

What flavors are available and where can I see them? 

Every Monday at 12PM ET, we will post the (5) flavors featured in our Sari-Sari box of the week on our Instagram stories and on our website on the "order" page

How much are your doughnuts?

  • Each Kora doughnut is $6.50. Our most popular, the "Sari-Sari" (asstd.), is a set of (5) doughnuts including one of each flavor of the week for $32.50.
                      *We are currently only offering Sari-Sari boxes.
                      Limit (2) Sari-Sari boxes per order

Where can i pick-up? 

  • Your order will be available for pick-up on your selected pick-up date from 3-6PM ET at our commissary kitchen in Long Island City, Queens
  • The exact address/contact information for pick-up will be disclosed upon checkout.

*We do not offer shipping or delivery at the moment. 

How do I store my doughnuts?

  • All of our doughnut fillings are made with fresh dairy, so if you’re waiting to eat your treats more than 2 hours after pick-up, we suggest storing them in an airtight container in the refrigerator, for up to 3 days.
  • When you’re ready to dig in, enjoy them at room temperature or refresh them in the microwave for 10-15 seconds. 

    Do you cater or do custom orders?

    We’d love to bring Kora to new spaces and faces! Please reach out to kevin@fromkora.com for inquiries!

    Do you have any gluten-free/vegan options?

    We do not have any gluten-free or vegan options (yet!) We are working on developing new recipes and will be sure to let you know when they’re available.

    Do you offer shipping/delivery?

    We do not offer shipping or delivery at the moment. Stay tuned as we continue to grow and evolve!

     

    REFUND/PICK-UP POLICY 

     Refunds and  Cancellations
     - Due to production limitations, we cannot accommodate any pick up date changes after your order has been processed.
    - All orders may be cancelled for a full refund within 24 hours of order placement. Simply email us at kamusta.kora@gmail.com with your order number in the subject line. 
    - Any inquiries received after the 24 hour period cannot be refunded. 
    Pick-Up Policy 
    Your order will be ready for pick up on your selected pick up date, (Thursday or Friday) from 3-6PM ET at our commissary kitchen in Long Island City, Queens.
    No exceptions! 
    - If you cannot redeem your order within the given time frame because of scheduling conflicts or unforeseen circumstances, please consider the following options.
    - Sending a friend or loved one to pick up on your behalf. Simply provide them with your order number and name and present it to us upon arrival.
    - Coordinating with an Uber carrier or messenger service to pick up your order
     Any orders not retrieved by 6PM will be considered forfeited and no refund will be issued, no exceptions.