How do I order?

  • Every Monday at 3pm ET,  we will be opening our "Order" page with (5) of our latest availability of doughnuts. Items are available until marked as "Sold Out".
  • The "order now" button on our website's homepage will direct you to our ordering/product page.

What information do I need when I order?

As we tend to sell out quickly, it's best to be prepared before ordering with the following information: Full Name, E-mail address and Billing address. All customer information is securely captured in a Shopify transaction and billed directly upon check-out.

How do I know if my order made it through?

If your order was successfully placed before we sell out, you will arrive at a confirmation page, then receive a confirmation email with a summary of your order.

What flavors are available and where can I see them? 

Every Monday at 12PM ET, we will post the (5) flavors featured in our Sari-Sari box of the week on our Instagram stories and on our website on the "order" page

How much are your doughnuts?

  • Each Kora doughnut is $6.50. Our most popular, the "Sari-Sari" (asstd.), is a set of (5) doughnuts including one of each flavor of the week for $32.50.
                      *We are currently only offering Sari-Sari boxes.
                      Limit (2) Sari-Sari boxes per order

Where can i pick-up? 

  • Your order will be available for pick-up on your selected pick-up date from 3-6PM ET at our commissary kitchen in Long Island City, Queens
  • The exact address/contact information for pick-up will be disclosed upon checkout.

*We do not offer shipping or delivery at the moment. 

How do I store my doughnuts?

  • All of our doughnut fillings are made with fresh dairy, so if you’re waiting to eat your treats more than 2 hours after pick-up, we suggest storing them in an airtight container in the refrigerator, for up to 3 days.
  • When you’re ready to dig in, enjoy them at room temperature or refresh them in the microwave for 10-15 seconds. 

    Do you cater or do custom orders?

    We’d love to bring Kora to new spaces and faces! Please reach out to kevin@fromkora.com for inquiries!

    Do you have any gluten-free/vegan options?

    We do not have any gluten-free or vegan options (yet!) We are working on developing new recipes and will be sure to let you know when they’re available.

    Do you offer shipping/delivery?

    We do not offer shipping or delivery at the moment. Stay tuned as we continue to grow and evolve!

     

    REFUND/PICK-UP POLICY 

     Refunds and  Cancellations
     - Due to production limitations, we cannot accommodate any pick up date changes after your order has been processed.
    - All orders may be cancelled for a full refund within 24 hours of order placement. Simply email us at kamusta.kora@gmail.com with your order number in the subject line. 
    - Any inquiries received after the 24 hour period cannot be refunded. 
    Pick-Up Policy 
    Your order will be ready for pick up on your selected pick up date, (Thursday or Friday) from 3-6PM ET at our commissary kitchen in Long Island City, Queens.
    No exceptions! 
    - If you cannot redeem your order within the given time frame because of scheduling conflicts or unforeseen circumstances, please consider the following options.
    - Sending a friend or loved one to pick up on your behalf. Simply provide them with your order number and name and present it to us upon arrival.
    - Coordinating with an Uber carrier or messenger service to pick up your order
    -  Any orders not retrieved by 6PM will be considered forfeited and no refund will be issued, no exceptions.